Frequently Asked Questions

Please visit our solutions page to understand what we can do for the types of residential properties that you manage.

PointCentral uses cellular communication and does not require an internet router for any device, except for video cameras (these devices need the higher bandwidth of WiFi, but our video cameras use VPN software to make up for WiFi’s lower security than cellular).

PointCentral offers a variety of cameras for us by property managers and residents, including still shot cameras, video doorbell cameras, exterior video cameras and interior video cameras.

Please contact your property manager to understand what lock options are available.

Yes, multiple properties and be synchronized with the same entry codes, and multiple locks at the same property can be synchronized with the same codes.

We have various styles of locks available. Please work with your PointCentral contact to understand what options fit your needs.

Strictly residence and common area doors at this point, though we are working on greater access control solutions and expect to announce these new services soon.

Please call us at 888-532-3032 and select Support or contact your Property Manager.

Our extensive list of partners is listed on our About Us page.  Integrations are included as part of our standard software package, so please contact your Account Manager to enable these integrations.

Yes. When you create a code, you can select a time frame for the code to work.

We’ve chosen to work with Yale based upon their rich history of providing a robust and environmentally sturdy lock.

Yes, the PointCentral Smart Thermostat can monitor, report on and automatically adjust the humidity level in your properties.

PointCentral has support available for both property management staff and residents

Property management staff that elect to self-install get access to our MobileTech app that helps walk them through installation and setup steps. If you run into questions, simply call us at 888-532-3032 and select support.

Yes – the PointHub our hub supports multiple devices, including multi-thermostat and multi-lock homes.

Yale has been innovating in the lock industry since 1840. Yale fully stands behind the locks, including coastal climates all around the world, with a 3 year warranty.

Our thermostat works with optional sensors and property status to coordinate temperature control with resident demands in an energy efficient manner, saving 10% to 15% off monthly bills on average. Our system also provides the property manager with data when an HVAC unit is not performing properly, and also allows the property manager to set temperature ranges to prevent system damage.

Here is a video explanation of how the Yale keyless lock operates.

Cellular service has close to 99.9% reliability, while Cisco reports that 43% of broadband/WiFi customers experience an outage at least once a month.  In the extremely rare case that the cellular network goes down, existing codes are maintained in the lock and there is a hidden ‘backup code’ that would allow property managers to grant access in the event of an emergency.

A standard PointCentral system includes our cellular hub, a door lock and a thermostat.  On average, it takes a maintenance technician 20 to 25 minutes to install and setup this hardware.Here is a link to an installation overview video. We also have certified 3rd party installation partners nationwide that can also do installations for a small charge.

The locks can store 240 unique PIN codes.Expiring codes are deleted as they expire, freeing up space for new codes.

The locks can be set to auto-lock, so unlocked doors are not a security risk.

However, if the locks are set to manual lock, they are locked by simply touching the keypad. If the lock is left open, you can remotely lock the lock from any web-enabled device.

After asking the appropriate security question to identify Authorized User, the PIN can be provided and/or the door remotely unlocked

Many devices are battery powered, and many of the main-electrical powered products, such as the thermostat and hub, also include a backup battery, to maintain function during the occasional power loss.

Oracode Live is a service focused solely on bringin remote access to DormaKaba locks.  PointCentral provides complete property automation services, including online keyless locks but also HVAC monitoring, water monitoring, lighting control, voice assistant integration and video monitoring.  To learn why more property managers use our enterprise platform, please visit https://www.pointcentral.com/why-pc/

PointCentral has been providing property automation services to short and long term property managers since 2012. To learn why more property managers use our enterprise platform, please visit https://www.pointcentral.com/why-pc/

Please contact us if you are interested in being a partner.

Please take 2 minutes to schedule a demo with us.

PointCentral on the iOS and Google Play

Yes. With the push of a button, you can lock and unlock your door. You can also use a code at the lock, manually lock the door from the inside, or use Google Home or Amazon Alexa to lock doors from within the home.

Yes. You can customize settings for your heating and air conditioning and make changes at anytime via your smartphone. You can also change the temperature on the thermostat by directly interacting with it, enabling scenes or geo-fences, or using your voice with Amazon Alexa or Google Home.

Yes. Please talk to your property manager about available accessories.

PointCentral works with both Google Home and Amazon Alexa.  We also have apps for iOS and Google Play devices, an app for the apple watch and apps for the Apple TV and FireTV.

Yes. Temperature schedules can be set and changed via your smartphone, tablet or desktop computer.

We have taken care to select partners who manufacture devices that we know will hold up in rental environments, and we only work with those devices.  We are confident that you will find a device for every need, and we are committed to making sure these devices are competitively priced.

If you are a resident, please contact your property manager.  If you are a property manager, please call us at 888-532-3032 and select support.

Property Manager support: 9a-9p ET (Mon-Fri), 10a-7p ET (Saturdays)

Resident support: 9a-6p ET (Mon-Fri)

*Support hours may vary for holidays

If you are a resident, please contact your property manager.  If you are a property manager, please call us at 888-532-3032 and select support.

Here are the closing codes.

Please reference lock support documentation on our partner website.

The temperature may be automatically set based on the house status.  Please call us at 888-532-3032 and select Support.

Your username is the email you were registered with.  If you are a resident, this is the email address that you gave your property manager.  If you are a property manager, this would be the email address you gave us during onboarding.  Please visit our customer login site to login with this username and the temporary password you received.

Please visit our customer login site and select login help if you need to reset your password.

If you are a resident in a PointCentral enabled home, please contact your property manager to register your Account.  If you are a property manager who is interested in learning more about us, please take 2 minutes to schedule a demo with us.

No, due to security reasons, the system generates random codes for users.  

Yes. You can create a user code at any time from your phone. Please login to our customer site and create a new user.