For the multifamily industry, one thing is clear in 2026: the expectations of residents are rising and technology is taking center stage when it comes to meeting them. From vastly streamlined leasing journeys to energy-efficient living and enhanced security, residents now expect their communities to offer the same digital convenience and smart functionality they enjoy in other parts of their lives.
For property managers and operators, this shift means one thing: adapting to the new standard isn’t optional. Smart multifamily technology has become a decisive factor in whether prospects choose to lease and whether existing residents choose to stay.
The Digital-First Leasing Journey
Today’s residents want convenience every step of the way, starting with the first property tour. Self-guided tours have become the norm, offering prospective residents the ability to view units on their own schedule. Backed by access management solutions and CRM integration, self-guided tours meet modern expectations while helping leasing teams convert leads faster.
Smart locks and access systems enable safe, secure access for touring, while generating entry logs that improve both security and leasing insights. Residents are starting to view smart access as a baseline expectation rather than a luxury.
Energy Efficiency Drives Leasing Decisions
While sustainability may just seem like a buzzword, it’s actually at the forefront of an increasing number of residents’ minds. Smart HVAC systems are now a major factor in leasing decisions, particularly for environmentally conscious renters. Integrated with property management software, these systems automatically adjust based on occupancy and external temperatures, minimizing waste while keeping units comfortable.
Predictive maintenance tools also help ensure these systems run efficiently year-round. By detecting HVAC issues before they become major problems, property managers avoid disruptions and maintain a high level of resident satisfaction.
According to Parks Associates, properties using smart HVAC and energy management tools saw a 19% reduction in energy costs — savings that appeal to both operators and budget-conscious residents.
Seamless Safety and Access
Security remains a top priority for renters and it significantly influences leasing decisions. Smart video doorbells and access control systems provide an extra cushion of safety and peace of mind by reducing risks and potential damage.
A video doorbell is especially appealing, enabling residents to see and speak with visitors in real time, right from their smartphone. Perimeter video systems enhance the sense of security even further by providing property-wide visibility and deterring unwanted activity through AID (AI Deterrence). Together, these technologies create a layered defense strategy that helps residents across different types of properties feel safer and more in control of their homes.
Technology as a Differentiator — and Retention Tool
When smart multifamily technology is deployed effectively, it becomes a critical differentiator in competitive markets. More importantly, it directly impacts resident satisfaction and retention. Parks Associates data shows that resident satisfaction with smart devices and safety features is strongly linked to higher Net Promoter Scores — a key indicator of willingness to recommend a community to others.
From smooth move-ins powered by digital access, to reduced maintenance wait times thanks to automated processes, the technology-enabled experience is an expectation for prospective and existing residents.
Preparing for the Future
As we step into 2026, multifamily operators have a clear mandate: prioritize technology that enhances the resident experience. Smart HVAC, predictive maintenance, self-guided tours, and integrated security features can all be part of a leasing strategy that appeals to today’s digitally driven residents.
By investing in smart solutions now, properties can ensure faster leasing, higher retention, and long-term success in an increasingly tech-savvy market.
Interested in learning more about multifamily trends? Read our recent blog taking a look back at our multifamily property management tech highlights from 2025.
