Before partnering with PointCentral, Benchmark Management used an alternative access management system, which was inefficient and inflexible.

The limitations of their existing setup resulted in challenges such as an inability to remotely manage property access, lack of visibility into vendor activities, difficulty tracking employee and vendor productivity and higher operational costs related to locksmith fees and manual interventions. Additionally, they faced disruptions due to HVAC issues and lacked the ability to efficiently monitor power outages, which risked negatively impacting guest satisfaction and operational efficiency.

Benchmark Management chose PointCentral because of its cost-effective solution, ease of installation, and robust real-time tracking features.

PointCentral’s smart locks now allow Benchmark to remotely unlock doors, assign vendor access codes, and monitor vendor activities to ensure efficiency and punctuality.

The real-time guest check-out data optimizes cleaning schedules, improving turnover efficiency, and smart thermostats enable proactive HVAC maintenance, reducing guest disturbance and potential service calls.

The system’s power outage monitoring also allows rapid response during storms, minimizing guest disruptions. Additionally, PointCentral’s alerts for low battery levels and maintenance needs further improved Benchmark’s preventive care.

Since integrating PointCentral, Benchmark Management has experienced substantial operational improvements, including reduced costs, streamlined workflows, and enhanced guest satisfaction. Key metrics have notably improved.

There have been fewer guest calls and complaints, significant savings on locksmith and monthly operational expenses, increased operational efficiency in managing guest check-ins, and quicker turnover times.

The real-time data provided by PointCentral has improved transparency and communication with homeowners, boosting confidence and satisfaction across the board.

Find out more about Benchmark Management here.