Frequently Asked Questions
Here are the answers to your most common questions!
PointCentral collects and stores certain information from or about you that can be used to uniquely contact, identify, or locate you (“Personal Information”). When using the User Interfaces, you may provide us with Personal Information including, but not limited to, name, address, phone number and email address. When you use our Services, you may also provide us with certain additional information (e.g., unit descriptions, property size, schedule, mode, automation settings, account information, device settings, and configuration options) in order for us to personalize your services. PointCentral may also receive Personal Information that you have provided to our partners to enable PointCentral to provide our Services.
PointCentral may collect information regarding your use of the PointCentral User Interfaces and Services, including but not limited to: electrical usage or consumption, heating and cooling information, light or other fixture settings, and usage and alert logs. We receive this type of information from devices that are monitored or controlled by PointCentral and your computer or other electronic device through which you may access, browse, download, receive, or otherwise use the PointCentral User Interfaces or Services (each a “Personal Device”), and we may also receive and collect such information from third parties. If you are a guest or tenant in a property with enabled PointCentral solutions, certain information about your use of the User Interfaces and Services may also be collected by PointCentral.
Some features of our Services, such as thermostat adjustments, and other location-based Services (collectively, “GeoServices”), use location information. Before GeoServices information can be used or collected, you must first opt-in to activate these Services. If you enable these features, we will automatically collect and store location information from your Personal Device which is capable of producing location data (e.g., mobile device or GPS device). This location information may include your current location or places you have recently visited. We may also aggregate this information, but this information will only be used for PointCentral’s internal purposes and to provide information requested by you. If you do not wish for us to collect and store this information, do not enable these features.
When you use a connected doorbell, camera, or other video- or audio-connected device using our Services, you may enable us to record, store and process video and/or audio recordings from your monitoring equipment, subject to your configuration and settings. This may include capturing and emailing to you portions of this data as part of a notification or analyzing the data to identify motion or other events. We may process information from your monitoring equipment so that we can send you alerts. In addition, if you have the recording features enabled, we will capture, process and store video and audio data recordings from your device and you may be able to access those recordings.
Data protection and privacy laws in your country may impose certain responsibilities on you and your use of security cameras, connected doorbells and other devices with recording capabilities. You (not PointCentral) are responsible for ensuring that you comply with any applicable laws. For example, you may need to display a notice that alerts visitors to your home or office that they may be recorded using security cameras and other devices with recording capabilities. PointCentral takes no responsibility for your compliance with applicable law.
PointCentral will not disclose your Personal Information to any other entity except:
In addition, we may disclose your information when the information has been converted to a form that cannot be used to identify you. It may also be necessary for us to disclose your Personal Information in case of a merger or combination with, or acquisition of a portion of our business by, another company or entity, in which case Personal Information collected by PointCentral would be expected to be one of the transferred business assets.
If you are a guest or tenant in a property with enabled PointCentral solutions, PointCentral may share certain information about your use of the User Interfaces and Services with the property owner, including but not limited to: video footage from outdoor cameras or video doorbells, your electrical usage or consumption, thermostat settings, heating and cooling information, and information about the opening and closing of garage doors and property doors and the locking and unlocking of property doors that are enabled with keyless access.
PointCentral has security measures in place to protect against the loss, misuse, and alteration of your information. For example, we protect your information through a unique username and password, and we protect certain sensitive communications with our website through server authentication and secure connections. However, no method of data transmission is completely secure.
You may view, update, or delete your Personal Information at any time by following the links at www.PointCentral.com to your profile and contact information pages. These changes will be immediately made to our records. If you wish to stop notifications, you may do so through the User Interfaces.
Customers of PointCentral Dealers: Changes to your user profile will not affect the records of your PointCentral Dealer. You should contact your PointCentral Dealer directly to make changes to its records.
We may also permit third parties to place or modify cookies on your Personal Device on our behalf. The third parties can use these “tracking cookies” (also known as “third party cookies”) to determine if you have visited certain pages on our site or other sites and may use tracking cookies to present targeted advertisements to you as you visit other sites. These tracking cookies do not contain personally identifiable information (though they do identify the Personal Device that you use to visit the site) and you can configure your browser to reject tracking cookies.
If you access our Services or the User Interfaces through your Personal Device, we may automatically collect certain information about your Personal Device that could include usage information and statistics, an IP address, Personal Device type and model, browser type, Personal Device ID, domain names, access times, referring website addresses, Personal Device settings and history, and other information collected about your access of the User Interfaces or receipt of communications or notification from PointCentral.
California and Delaware Do Not Track Disclosures
Or by mail at:
PointCentral, LLC (“PointCentral”) – Privacy
8281 Greensboro Drive, Suite 100
McLean, Virginia 22102
Last updated: March 22, 2018