Privacy Policy


Our Privacy Mission

We are sensitive to the private nature of the information you provide to us over the internet. Our privacy policy is designed to maximize your ability to protect your personal, private data while at the same time giving you the opportunity to control access to your home, business, or vacation property. Our mission in implementing this privacy policy is to, first, protect your personal information, and second, use it only to provide you with the highest quality services always for your own benefit and exclusively on your behalf. This policy states our privacy practices for you, the subscriber, and your use of (i) this website and any mobile sites of applications operated by PointCentral (the “User Interfaces”) and (ii) any combination of products and services we provide or which can be purchased or accessed via any User Interface (the “Services”). Please read the Privacy Policy carefully.

Information Collection and Use

PointCentral collects and stores certain information from or about you that can be used to uniquely contact, identify, or locate you (“Personal Information”). When using the User Interfaces, you may provide us with Personal Information including, but not limited to, name, address, phone number and email address. When you use our Services, you may also provide us with certain additional information (e.g., unit descriptions, property size, schedule, mode, automation settings, account information, device settings, and configuration options) in order for us to personalize your services. PointCentral may also receive Personal Information that you have provided to our partners to enable PointCentral to provide our Services.

PointCentral may collect information regarding your use of the PointCentral User Interfaces and Services, including but not limited to: electrical usage or consumption, heating and cooling information, light or other fixture settings, and usage and alert logs. We receive this type of information from devices that are monitored or controlled by PointCentral and your computer or other electronic device through which you may access, browse, download, receive, or otherwise use the PointCentral User Interfaces or Services (each a “Personal Device”), and we may also receive and collect such information from third parties. If you are a guest or tenant in a property with enabled PointCentral solutions, certain information about your use of the User Interfaces and Services may also be collected by PointCentral.

Location-Based Information

Some features of our Services, such as thermostat adjustments, and other location-based Services (collectively, “GeoServices”), use location information. Before GeoServices information can be used or collected, you must first opt-in to activate these Services. If you enable these features, we will automatically collect and store location information from your Personal Device which is capable of producing location data (e.g., mobile device or GPS device). This location information may include your current location or places you have recently visited. We may also aggregate this information, but this information will only be used for PointCentral’s internal purposes and to provide information requested by you. If you do not wish for us to collect and store this information, do not enable these features.

Video and Audio Data

When you use a connected doorbell, camera, or other video- or audio-connected device using our Services, you may enable us to record, store and process video and/or audio recordings from your monitoring equipment, subject to your configuration and settings. This may include capturing and emailing to you portions of this data as part of a notification or analyzing the data to identify motion or other events. We may process information from your monitoring equipment so that we can send you alerts. In addition, if you have the recording features enabled, we will capture, process and store video and audio data recordings from your device and you may be able to access those recordings.

Data protection and privacy laws in your country may impose certain responsibilities on you and your use of security cameras, connected doorbells and other devices with recording capabilities. You (not PointCentral) are responsible for ensuring that you comply with any applicable laws. For example, you may need to display a notice that alerts visitors to your home or office that they may be recorded using security cameras and other devices with recording capabilities. PointCentral takes no responsibility for your compliance with applicable law.

Information Sharing

PointCentral will not disclose your Personal Information to any other entity except:

  • as is necessary to provide the PointCentral User Interfaces and Services to you;
  • to your service provider (also referred to as your PointCentral Dealer), the company through which you subscribed to our Services;
  • when you have opted in to share the information with the entity;
  • when we need to share the information with an entity who works on our behalf to provide the Services. (These entities do not have any right to use the Personal Information we provide to them beyond what is necessary to assist us;)
  • if you are an existing end-user customer, to promote additional PointCentral-supported products and Services to you, either directly or through a third party;
  • as necessary in connection with other business purposes; and
  • as it is otherwise necessary to disclose as required or permitted by law.

In addition, we may disclose your information when the information has been converted to a form that cannot be used to identify you. It may also be necessary for us to disclose your Personal Information in case of a merger or combination with, or acquisition of a portion of our business by, another company or entity, in which case Personal Information collected by PointCentral would be expected to be one of the transferred business assets.
If you are a guest or tenant in a property with enabled PointCentral solutions, PointCentral may share certain information about your use of the User Interfaces and Services with the property owner, including but not limited to: video footage from outdoor cameras or video doorbells, your electrical usage or consumption, thermostat settings, heating and cooling information, and information about the opening and closing of garage doors and property doors and the locking and unlocking of property doors that are enabled with keyless access.

Information Protection

PointCentral has security measures in place to protect against the loss, misuse, and alteration of your information. For example, we protect your information through a unique username and password, and we protect certain sensitive communications with our website through server authentication and secure connections. However, no method of data transmission is completely secure.

Right to Access, Correct and Delete Personal Information

You may view, update, or delete your Personal Information at any time by following the links at to your profile and contact information pages. These changes will be immediately made to our records. If you wish to stop notifications, you may do so through the User Interfaces.

Customers of PointCentral Dealers: Changes to your user profile will not affect the records of your PointCentral Dealer. You should contact your PointCentral Dealer directly to make changes to its records.

Cookies and Web Beacons

We employ “cookie” technology and web beacons to help you move faster through the User Interfaces, to help improve the functionality of the User Interfaces, to collect information for advertising of our Services and to optimize your use of our User Interfaces. A cookie is a string of information sent by a User Interface and stored on your hard drive or temporarily in your Personal Device’s memory. A “web beacon” is an electronic image placed in the code of a web page. Our third party service providers may employ cookies and web beacons to tailor PointCentral’s advertising to your interests, monitor the traffic patterns of users from one PointCentral page to another or to improve site performance. We also use cookies to identify you on future visits to our site and to other sites. When you access the PointCentral User Interfaces, we place a cookie on your computer. This allows the user interfaces to recognize you as you move through the User Interfaces. At your discretion, PointCentral may store and access cookies on your Personal Device to allow you to bypass the process of re-entering certain information each time you access the PointCentral website. You can also delete cookies from your website browser at any time.

We may collect information relating to customer trends and patterns and use cookies and software tools to measure site usage and related information.

We may also permit third parties to place or modify cookies on your Personal Device on our behalf. The third parties can use these “tracking cookies” (also known as “third party cookies”) to determine if you have visited certain pages on our site or other sites and may use tracking cookies to present targeted advertisements to you as you visit other sites. These tracking cookies do not contain personally identifiable information (though they do identify the Personal Device that you use to visit the site) and you can configure your browser to reject tracking cookies.

If you access our Services or the User Interfaces through your Personal Device, we may automatically collect certain information about your Personal Device that could include usage information and statistics, an IP address, Personal Device type and model, browser type, Personal Device ID, domain names, access times, referring website addresses, Personal Device settings and history, and other information collected about your access of the User Interfaces or receipt of communications or notification from PointCentral.

Third Party Websites

For your convenience, some hyperlinks may be posted on the PointCentral website that link to other websites not under PointCentral’s control. PointCentral is not responsible for, and this Privacy Policy does not apply to, the privacy practices of those sites or of any companies that PointCentral does not own or control. PointCentral does not endorse any of these websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages. PointCentral encourages you to seek out and read the privacy policy of each website that you visit. In addition, should you happen to initiate a transaction on a website linked to the PointCentral website, even if you reached that site through the PointCentral User Interfaces, the information that you submit to complete that transaction becomes subject to the privacy practices of the operator of that linked website. You should read that website’s privacy policies to understand how Personal Information that is collected about you is used and protected.

Visiting Our Site From Outside The United States

If you are visiting our Website from outside the United States, please be aware that your information may be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using our Services, you understand and consent to the transfer of your information to our facilities in the United States and sharing of your information with the third parties described in this Privacy Policy.

Privacy Policy Changes

We may change this Privacy Policy at any time and from time to time. Any changes to this Privacy Policy will be posted on our User Interfaces. The most recent version of this Privacy Policy is reflected by the version date located below. This Privacy Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.
California and Delaware Do Not Track Disclosures
California and Delaware law require PointCentral to indicate whether it honors “Do Not Track” settings in your browser concerning targeted advertising. “Do Not Track” is a standard that is currently under development. As it is not yet finalized, PointCentral adheres to the standards set out in this Privacy Policy and does not monitor or follow any Do Not Track browser requests.

Contact Information

If you have any questions, concerns, or suggestions regarding this Privacy Policy contact us at:
[email protected]
Or by mail at:
PointCentral, LLC (“PointCentral”) – Privacy
8281 Greensboro Drive, Suite 100
McLean, Virginia 22102

Last updated: March 22, 2018