Competitive DifferentiationHospitalityHotelizationInternet of ThingsTechnology Adoption

The Internet of Things is Changing the Hospitality Industry [Operations & Customer Experience Lead the IoT Charge]

By December 17, 2015 No Comments

In our last post, we discussed how the Internet of Things (IoT) is changing the business world – connected devices offer a BIG impact on enterprise operations.

Related Post: The Internet of Things is Changing How We Work [Big Business Leads the IoT Charge]

It is great to see the amazing progress smart, connected devices offer the business world. But PointCentral has a keen focus on a couple specific industries – hospitality, specifically vacation rental management, being one of our main focal points.

It’s clear IoT is impacting the business world as a whole, but how about the hospitality industry specifically?

A list of related posts can be found below, but let’s start with a few recent articles from around the interwebs.

At the beginning of 2015, Hospitality Technology offered their Top 5 Trends in Hotels for 2015. Topping the list? Self-service and mobile check-ins. Smart technology will help you with that!

Top 5 Trends in Hotels for 2015

Potential advantages from these programs include more consistent upsell opportunities, labor savings, and, perhaps most importantly, alignment of the hotel experience with guests’ increasing preference for convenience.

Did the predictions for a “smarter” hotel experience withstand the rigors of 2015? You betcha.

Hotels add high-tech touches to enhance hospitality

On average, a typical hotel guest will spend about 12 minutes figuring out the thermostat, light switches, TV controls and how to find hotel amenities. The Connected Room is designed to streamline that process.

While the guest experience is the most visible element of the transformation in hospitality today, there is a lot going on to connect and empower the organization too, with mobile devices, the cloud and the Internet of Things.

How the Hospitality Industry is Embracing the Internet of Things

Because of the competitive dynamics, almost every kind of hospitality environment is looking at how deploying IoT systems can improve customer experience. IoT deployments can serve as an essential competitive differentiator[.]

There’s no question that the Internet of Things can make an enterprise more efficient.

A few more IoT and hospitality related links below.

But I wonder (he mused rhetorically :)) if the Internet of Things is being deployed on an enterprise level with professional vacation rental managers? Hmmmmm. Let’s see what the next post has to say.

The Internet of Things & the Hospitality Industry – related posts…

  1. Home Automation Bursts Onto the Travel Scene
  2. Your Guests Hate Your Check-in Process {Marriott Knows This…and So Do You}
  3. Smart Access Control & Keyless Locks Becoming Hotel Standards. Will Vacation Rentals Adopt the Trend?
  4. Hotels Race Towards Smart Technology. Will Vacation Rentals Keep Pace?
  5. Hotel Impossible Confronts Access Control
  6. Smart Access Control & Keyless Locks Becoming Hotel Standards. Will Vacation Rentals Adopt the Trend?
  7. Vacation Rental Smart Home Control: The Most Strategic Operations Decision You WILL Make
  8. Hotels Push Smart Technology to Improve Guest Experience, Operations & the Bottom Line
  9. Smart Home Lessons Hotels can Teach Vacation Rental Managers