HospitalityHotelizationKeyless AccessTechnology Adoption

Hotels Push Smart Technology to Improve Guest Experience, Operations & the Bottom Line

By March 24, 2015 2 Comments

Smartphone Hotel Check-InWhen was the last time you checked into a hotel and received a traditional “hard” key?

Right, it’s been a loooooooong time.

Hotels ditched keys a while ago for key cards. But they aren’t done innovating.

Hotels have a great feel for what their guests want, and they listen well.

You know what else guests do not enjoy – check-ins.

Hotels are listening and times are changing…fast.

Adios keys. Adios check-ins.
Hello smart, mobile technology.

While they’re at it, hotels are using this smart conversion as an opportunity to “go green” and save money along the way. 

Hotels see the Internet of Things (IoT) as a BIG opportunity.

Double-down on smart energy management.

You can find my related posts on similar topics below. For now, let’s dive into the current state of hotel technology. 

What’s Hot in Guestroom Tech 


Keyless & Mobile Check-in

  • This year hotel owners and operators will spend more money than in previous years on guestroom technology.
  • Not surprisingly, mobile enabled features are a priority for a variety of applications, from door lock access, to television controls.
  • It’s becoming a major trend for hotels to reengineer the check-in experience for guests.
  • This retooling will include a streamlined process for accessing the guestroom through either RFID keys or mobile devices.
  • David Chin, chief operating officer of Personality Hotels, believes mobile key technology will become a standard in the next couple of years. “One day it won’t be an opt-in feature — it will be an opt-out feature.”

Smart Energy Management

  • Since heating and cooling is the number one expense behind labor, properties focusing on smarter environmental control management by determining if a room is occupied and automating room temperature.
  • New smart thermostats allow hotels to save considerable money and energy by automatically increasing or decreasing room temperature when the guest is not in the room.
  • The Westin Buckhead Atlanta installed smart thermostats in all 365 guest rooms two years ago. This resulted in as much as 50 percent reduction in energy costs in some months and a significant decrease in guest complaints regarding room temperature.
  • “We are also better able to control guest comfort because if a room is not returning to the correct temperature quick enough, the product alerts our engineer and we can correct the problem before the guest is even aware of the issue,” says Robert Attaway, director of engineering, Westin Buckhead Atlanta.

Can vacation rental managers keep pace with their primary competitor – hotels? 

There is still a lot of work to be done, but I’m happy to report that the smart home trend is taking hold in the vacation rental industry as well.

A few quick VRM highlights:

  • PointCentral has 40+ VRM clients, all 100% referenceable.
  • 4,000+ VRM systems live every day.
  • We processed 1M guest transactions at the lock summer of 2014

Here’s to a smart 2015!

Related Posts:

  1. Home Automation Burst Onto the Travel Scene
  2. Your Guests Hate Your Check-in Process {Marriott Knows This…and So Do You}
  3. Smart Access Control & Keyless Locks Becoming Hotel Standards. Will Vacation Rentals Adopt the Trend?
  4. Hotels Race Towards Smart Technology. Will Vacation Rentals Keep Pace?
  5. Hotel Impossible Confronts Access Control
  6. Smart Access Control & Keyless Locks Becoming Hotel Standards. Will Vacation Rentals Adopt the Trend?
  7. Vacation Rental Smart Home Control: The Most Strategic Operations Decision You WILL Make



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