Frequently Asked Questions

Here are the answers to your most common questions!

If you can’t find something here, feel free to reach out to us at 888.532.3032 or [email protected]

Property Automation Features for Property Managers, Asset Managers and Asset Owners

Why install PointCentral Smart Control?

Please visit our solutions page to understand what we can do for the types of residential properties that you manage.

Do I need a router to use PointCentral?

PointCentral uses cellular communication and does not require an internet router for any device, except for video cameras (these devices need the higher bandwidth of WiFi, but our video cameras use VPN software to make up for WiFi’s lower security than cellular).

Does PointCentral offer security cameras?

PointCentral offers a variety of cameras for use by property managers and residents, including still shot cameras, video doorbell cameras, exterior video cameras and interior video cameras.

How do I find what keyless entry devices I can buy for your service? My property manager is shifting over to PointCentral.

Please contact your property manager to understand what lock options are available.

Is it possible to have multiple locks that are synchronized with the same entry codes?

Yes, multiple properties can be synchronized with the same entry codes, and multiple locks at the same property can be synchronized with the same codes.

Do you have interconnected locks/mortise locks / three-point locks?

We have various styles of locks available. Please work with your PointCentral contact to understand what options fit your needs.

Does PointCentral have any solutions for parking lot access or gate access or is it strictly doors?

Strictly residence and common area doors at this point, though we are working on greater access control solutions and expect to announce these new services soon.

I am trying to access a property via PointCentral. Where can I register?

Please call us at 888-532-3032 and select Support or contact your Property Manager.

How do we enable one of your Property Management Software integrations?

Our extensive list of partners is listed on our About Us page.  Integrations are included as part of our standard software package, so please contact your Account Manager to enable these integrations.

Can I create codes that only last for a couple hours or a day?

Yes. When you create a code, you can select a time frame for the code to work.

Does PointCentral interface with smart locks other than Yale?

We’ve chosen to work with Yale based upon their rich history of providing a robust and environmentally sturdy lock.

Can you do humidity monitoring in my properties?

Yes, the PointCentral Smart Thermostat can monitor, report on and automatically adjust the humidity level in your properties.

Is support available for property management staff and residents?

PointCentral has support available for both property management staff and residents

Who does the team call if we are having issues with a self installation?

Property management staff that elect to self-install get access to our MobileTech app that helps walk them through installation and setup steps. If you run into questions, simply call us at 888-532-3032 and select support.

I have 2 thermostats in my home (upstairs and downstairs). Can they both be set up to work with this?

Yes – the PointHub our hub supports multiple devices, including multi-thermostat and multi-lock homes.

Can the locks withstand harsh weather conditions, including a coastal climate?

Yale has been innovating in the lock industry since 1840. Yale fully stands behind the locks, including coastal climates all around the world, with a 3 year warranty.

How does Energy Management work?

Our thermostat works with optional sensors and property status to coordinate temperature control with resident demands in an energy efficient manner, saving 10% to 15% off monthly bills on average. Our system also provides the property manager with data when an HVAC unit is not performing properly, and also allows the property manager to set temperature ranges to prevent system damage.

How does the system function if cellular service goes out?

Cellular service has close to 99.9% reliability, while Cisco reports that 43% of broadband/WiFi customers experience an outage at least once a month.  In the extremely rare case that the cellular network goes down, existing codes are maintained in the lock and there is a hidden ‘backup code’ that would allow property managers to grant access in the event of an emergency.

How is the PointCentral system installed?

A standard PointCentral system includes our cellular hub, a door lock and a thermostat.  On average, it takes a maintenance technician 20 to 25 minutes to install and setup this hardware.Here is a link to an installation overview video. We also have certified 3rd party installation partners nationwide that can also do installations for a small charge.

How many different codes can be assigned to the system?

The locks can store 240 unique PIN codes.Expiring codes are deleted as they expire, freeing up space for new codes.

What if a lock is left unlocked?

The locks can be set to auto-lock, so unlocked doors are not a security risk.

However, if the locks are set to manual lock, they are locked by simply touching the keypad. If the lock is left open, you can remotely lock the lock from any web-enabled device.

What if an Authorized User loses their access PIN?

After asking the appropriate security question to identify Authorized User, the PIN can be provided and/or the door remotely unlocked

What if the power goes out?

Many devices are battery powered, and many of the main-electrical powered products, such as the thermostat and hub, also include a backup battery, to maintain function during the occasional power loss.

What is difference between Oracode Live and PointCentral?

Oracode Live is a service focused solely on bringin remote access to DormaKaba locks.  PointCentral provides complete property automation services, including online keyless locks but also HVAC monitoring, water monitoring, lighting control, voice assistant integration and video monitoring.  To learn why more property managers use our enterprise platform, please visit https://www.pointcentral.com/why-pc/

I'm looking at company X and PointCentral - why are you better?

PointCentral has been providing property automation services to short and long term property managers since 2012. To learn why more property managers use our enterprise platform, please visit https://www.pointcentral.com/why-pc/

How do I become a Point Central Dealer?

Please contact us if you are interested in being a partner.

How do I avoid a rental scam?

  • Beware when the supposed landlord or broker asks for payments to be wired. The FTC called this “the surest sign of a scam.” A money wire is no different than sending cash—meaning there’s no way to get the funds back if the listing is indeed a scam.
  • Don’t pay before signing a lease, meeting the broker or landlord advertising the property in person and touring the property in person. Renters who are looking to secure a property somewhere they don’t yet live should see if a friend or family member can meet the person who controls the listing rather than give away money sight unseen.
  • Double-check that the property isn’t also listed under another broker or owner’s name. If so, it could very well be a fake ad.
  • If dealing with someone who claims to be a property’s landlord, verify if they are being honest using city property records. Speak with current tenants to double-check the landlord’s identity and get any additional information about the property.
  • Think twice before providing confidential information including Social Security numbers or bank account details.
  • Ensure all supposed amenities and features are listed in the lease before signing.
  • If all else fails, consider renting from a well-known, reputable property management company. Particularly for consumers who are in the difficult position of having to get an apartment or home sight unseen, finding a reliable property management firm that employs trusted real estate agents with set procedures can help avoid fraud.
  • And remember: If the listing looks too good to be true—a beautiful apartment at a ridiculously low price—it probably is.

Resident Smart Home Automation Features

Can I lock and unlock my front door from my phone?

Yes. With the push of a button, you can lock and unlock your door. You can also use a code at the lock, manually lock the door from the inside, or use Google Home or Amazon Alexa to lock doors from within the home.

Can I change the temperature of my house from my phone?

Yes. You can customize settings for your heating and air conditioning and make changes at anytime via your smartphone. You can also change the temperature on the thermostat by directly interacting with it, enabling scenes or geo-fences, or using your voice with Amazon Alexa or Google Home.

Can I eventually control my lights, garage door and other appliances?

Yes. Please talk to your property manager about available accessories.

Can I control my PointCentral system with my voice?

PointCentral works with both Google Home and Amazon Alexa.  We also have apps for iOS and Google Play devices, an app for the apple watch and apps for the Apple TV and FireTV.

Can I set temperature schedules so when I leave for work, the temperature will automatically change?

Yes. Temperature schedules can be set and changed via your smartphone, tablet or desktop computer.

Can I pair any Z-Wave device with the PointCentral hub?

We have taken care to select partners who manufacture devices that we know will hold up in rental environments, and we only work with those devices.  We are confident that you will find a device for every need, and we are committed to making sure these devices are competitively priced.

Support

I need technical support.

If you are a resident, please contact your property manager.  If you are a property manager, please call us at 888-532-3032 and select support.

What are your tech support hours of operation if I have problems with the system?

Property Manager support: 9a-9p ET (Mon-Fri), 10a-7p ET (Saturdays)

Resident support: 9a-6p ET (Mon-Fri)

*Support hours may vary for holidays

I cannot remember my password. How do I reset my password?

If you are a resident, please contact your property manager.  If you are a property manager, please call us at 888-532-3032 and select support.

I am trying to change the temperature in my rental unit, but cannot.

The temperature may be automatically set based on the house status.  Please call us at 888-532-3032 and select Support.

I am a new resident as of yesterday. I was given a temporary password but nothing for a username.

Your username is the email you were registered with.  If you are a resident, this is the email address that you gave your property manager.  If you are a property manager, this would be the email address you gave us during onboarding.  Please visit our customer login site to login with this username and the temporary password you received.

How can I recover my temporary password?

Please visit our customer login site and select login help if you need to reset your password.

How do I create an Account?

If you are a resident in a PointCentral enabled home, please contact your property manager to register your Account.  If you are a property manager who is interested in learning more about us, please take 2 minutes to schedule a demo with us.

Can I create a personalized code, such as my birthday?

No, due to security reasons, the system generates random codes for users.  

Can I create a user code from my phone?

Yes. You can create a user code at any time from your phone. Please login to our customer site and create a new user.

Guests or Tenants in a Property

If you are a guest or tenant in a property, please contact your property manager or call the number and select Option 3.

888-532-3032

Property Manager

If you are a property manager please email us at [email protected] or call the number below and select Option 2.

888-532-3032