Smart Wireless Testimonial: The Benefits of PointCentral Smart Control Solutions for Business

at&t retailerSmart Control is getting a lot of attention based on the benefits of home automation, but what about Smart BUSINESS Control?!

Smart control solutions offer an amazing impact on business operations when you take the residential benefits and multiply it by 2, 200, or 2000+ properties…all controlled from one dashboard.

Smart Control on an “enterprise” level is pretty amazing.  

But don’t just take our word for it. Businesses are leveraging the power of PointCentral smart control solutions everyday…

GoPro Testimonials!

Awesome right?

We purchased a GoPro (as a gift, of course :) ), and sent it to a few clients with a list of questions. In return, we asked that they share their honest opinion of the PointCentral system, the implementation and the benefits they are seeing.

Our goal was to demonstrate that PointCentral is easy AND effective.

Smart Wireless – Portland, OR

Smart Wireless is an AT&T retailer based in Portland, OR. They were faced with the daily challenges of Access Control and Energy Management across their 50 locations.

Here’s what VP of Facilities has to say about PointCentral…

Vacation Rental Smart Home Control Testimonial: Sunriver Resort

sunriver logoI’ve chatted about Sunriver Resort in a past post…

Sunriver was the very first VRM to leverage the power of smart home control for vacation rental management. Here’s a quick recap of how we got started…

Sunriver is like our high school sweetheart. We’ve been “dating” for over a year, and now we get to walk down the isle!

Sunriver was the first vacation rental manager (VRM) we started to work with waaaaaay back in April 2012. We introduced the PointConnect property automation system to the Sunriver management team, and they were head over heels. But…

PointConnect was originally designed for commercial businesses (quick serve restaurants, retail, etc.), so we needed to tweak the system a bit to fit the vacation rental market.

Sunriver tested PointConnect on 20 homes and helped us develop the system to be the perfect fit for vacation rental management.

After a year of testing and developing (by the way, Sunriver’s guests LOVE IT!), Sunriver has expanded the PointConnect system from 20 homes to ALL 220 homes under management!

Of course we need our “high school sweetheart” to offer a GoPro testimonial!

GoPro Testimonials!

We understand the smart home market may seem confusing and a bit complicated. However, as complicated as implementing smart home control may seem at first, it is a very user-friendly process.

But I’m the “sales guy;” I get paid to say that. :)

Rather than taking my word for it, we created a bit of an experiment with a few of our clients.

We purchased a GoPro (as a gift, of course :) ), and sent it to a few clients with a list of questions. In return, we asked that they share their honest opinion of the PointCentral system, the implementation and the benefits they are seeing.

Our goal was to demonstrate that PointCentral is easy AND effective.

Here’s what Sunriver Resort had to say about PointCentral…

Hotels Race Towards Smart Technology. Will Vacation Rentals Keep Pace?

Virgin hotels logoHotels Race Towards Smart Technology

It’s not just Hotel Impossible’s Anthony Melchiorri with a disdain for keys. As we all know, the entire hotel industry moved away from keys a looooong time ago.

Now hotels are racing towards a full suite of smart controls, from access to energy and a wide variety of in-room controls.

I’ve mentioned a few examples of hotel migration to smart technology in the past:

Here are two more examples of the direction the hotel industry is headed.

1. Virgin Hotels

Virgin has jumped into the hotel space, and as you may guess from one of the most innovative entrepreneurs, the Virgin hotel is built with technology at its core.

2.  Vib – by Best Western

But it’s not just the innovative entrepreneurs racing to smart technology. Best Western International Hotels is a longstanding, well-recognized hotel brand that is leveraging smart technology in their newest boutique hotel line – Vib (pronounced Vibe).

The business of tomorrow is truly being shaped today.

The race is on for hotels to adopt smart technology.

Can the vacation rental industry keep pace?

Hotel Impossible Confronts Access Control [67% of Travelers Site Safety & Security as Their #1 Priority]

hotel impossibleAccess Control is a MUST at Quality Hotels

Have you seen Hotel Impossible on the Travel Channel?

Great show! Especially for VRMs looking for an inside view of the hotel industry. Some fantastic tips and tricks.

Here are two quick examples of Hotel Impossible that relate very well to the vacation rental industry (and smart home control :))…

1. Entering The Chipman Hill

  • Remind you of a VRM after-hours box?!?
  • Did you hear those guest security stats?!
    • 67% of travelers site safety and security as their #1 priority when traveling. 

2. No Reason It Should be Empty - jump to lockbox at 1:00

  • Did you see the hotel expert’s response to that lockbox?!
  • How do you think guests feel?

The host of Hotel Impossible, Anthony Melchiorri, has some serious hotel experience. Checkout Mr. Melchiorri’s Wikipedia page.

Clearly, a well-experience hotel expert is not fond of keys, lockboxes and the overall lack of access control.

I’d love to see Anthony’s reaction to the status-quo access control in the vacation rental industry!

Vacation Rental Security 

  1. Mechanical Keys: An Unnecessary Liability [White Paper]
  2. There’s a HUGE Need for Vacation Rental Security
  3. Breaking Bad: A Look at a Vacation Rental Security Loophole
  4. Floating Keys STINK, But they WERE a Necessary Evil
  5. Vacation Rental Insurance: Where Does Coverage End & Liability Begin?
  6. Where are Your Keys?! {Take Control with Smart Home Automation}
  7. Vacation Rental Security & the Art of War: Why Its Time to Make Your Homes Safe & Secure

Vacation Rental Smart Home Control Testimonial: Bennington Properties

Bennington Properties LogoBennington Properties is located in beautiful Bend, OR.

  • If you’ve never been to Bend, it’s well worth the visit!

Bennington has been in business since 1998 and manages almost 200 vacation rental homes. For years, they offered their guests the convenience of direct-to-house check-in through their “secure” (or not so secure :)) lockbox system.

Bennington recognized the limitations and risks of this lockbox system and knew a change was needed. They researched all of the “keyless” solutions and moved quickly once they found the PointCentral solution.

In the middle of a cold-snap in the winter of 2014 (think -17 degrees!) they embarked on the installation of PointCentral across their full inventory of homes.

Despite the rough conditions, the PointCentral installation team had Bennington fully installed, trained and operational in 8 days!

Since the conversion, Owner/CEO Robert Bennington has been one of the most vocal supporters of PointCentral and the power the system holds for vacation rental managers.

During a recent smart home seminar hosted at Benningtong, Robert made the simple but profound statement that…

“the PointCentral system pays for itself.”

  • Side note: Check out the amazing picture of Crater Lake (below) I snapped during the seminar trip. Seriously, Bend, OR is amazing.

I’m also fond of sharing a great written testimonial we received from Robert:

“The technology that PointCentral has developed is cutting edge and has provided us with exactly the edge we strive for. My team loves the remote access and our ability to monitor temperatures and locks. Our guests love the ease of check-in and check-out and our property owners love the increased security and elimination of keys. We are proud to be one of the first companies to be partnering with PointCentral and this exciting new technology.”

Naturally, Bennington was a perfect fit to offer a GoPro testimonial.

GoPro Testimonials!

We understand the smart home market may seem confusing and a bit complicated. However, as complicated as implementing smart home control may seem at first, it is a very user-friendly process.

But I’m the “sales guy;” I get paid to say that. :)

Rather than taking my word for it, we created a bit of an experiment with a few of our clients.

We purchased a GoPro (as a gift, of course :) ), and sent it to a few clients with a list of questions. In return, we asked that they share their honest opinion of the PointCentral system, the implementation and the benefits they are seeing.

Our goal was to demonstrate that PointCentral is easy AND effective.

Here’s what Bennington Properties had to say about PointCentral…

Crater Lake

Hotel Group Pushes “Public Safety Tool” to Battle Airbnb in New York City [How Will This Affect ALL Vacation Rentals?]

In early May I discussed the hotel industry’s plan to go on the offensive with vacation rentals:

Last week I shared the news that Airbnb has adopted smart home control for their rentals, and in that post I mentioned a New Yorker article that highlights the on-going battle of Airbnb vs. NYC.

It seems these two topics have merged.

I wonder how long it will take for this Airbnb vs. NYC battle to morph into a national hotels vs. vacation rental battle.

The Dirt

Anyone close to the vacation rental (and Airbnb) industry knows the dirt: Access Control (or a lack thereof) is a BIG HUGE GINORMOUS security issue.

  • There is no good way to manage floating keys (offline keyless codes are no better!). Who knows who has access to your vacation rental home?!

I’ve discussed this vacation rental security issue ad nauseam. I’ll skip the overview and let you read my links below.

How will the hotel industry start to expose vacation rental (and Airbnb) safety issues?

“Public Safety Tool”

ShareBetter, is the NYC group fighting Airbnb. The group is made up of hotel owners, tenant rights groups and several state politicians.

Just as vacation rental regulations are spreading fast, I suspect this type of group can be created in every city across the US.

Battle lines are being drawn. Fast.

The Tnooz article points out:

ShareBetter recently released the most aggressive tool in its visible fight against short-term rentals in New York: a “public safety tool” that allows guests to uncover sex offenders and building code violations nearby a potential short-term rentals. By exposing potential threats, the thinking is that guests will think twice about using the service.

In fact, the tool can be used for investigating all kinds of hazards in New York City – for residents, tourists and hotel guests as well. There are at least 1,635 registered sex offenders in Lower Manhattan alone, with the majority of them reported as homeless. In addition, there are building code violations on New York hospitality businesses reported via the interface as well.

ShareBetter - "Public Safety Tool"

ShareBetter – “Public Safety Tool”

Does this data have any specific ties to Airbnb (or vacation rentals)? Heck no.

Will vacation rental guests use this tool and/or change their vacationing habits? We’ll see.

But what is clear is there is a battle for public perception being waged, and the first bomb has been delivered by the hotel industry.

Safety NEEDS to be at the core of every guest experience, and the vacation rental (and Airbnb) industry needs to take fast action to ensure public perception is not compromised.

Now. Not at some far off date.

Vacation Rental Security 

  1. Mechanical Keys: An Unnecessary Liability [White Paper]
  2. There’s a HUGE Need for Vacation Rental Security
  3. Breaking Bad: A Look at a Vacation Rental Security Loophole
  4. Floating Keys STINK, But they WERE a Necessary Evil
  5. Vacation Rental Insurance: Where Does Coverage End & Liability Begin?
  6. Where are Your Keys?! {Take Control with Smart Home Automation}
  7. Vacation Rental Security & the Art of War: Why Its Time to Make Your Homes Safe & Secure

Airbnb Partners with Google’s Nest to Push Vacation Rentals Towards Energy Efficiency and Smart Home Control

Airbnb logoIt’s a challenge to define Airbnb.

The growth is fast, and the impact on the travel industry is widespread.

Cities across the US are trying to define and regulate this travel giant ($10B valuation). Here’s an interesting piece in the New Yorker about the love/hate relationship Airbnb struggles with in NYC. Very interesting commentary on the background and growth of the this emerging travel sector/product.

The travel industry as a whole seems to have a hard time defining it as well. A recent Tnooz article asks “Is it a distribution or hospitality company?”

Airbnb seems to want to align itself with traditional hotels, but it also has a lot of similarities to vacation rental distribution sites like HomeAway.

Airbnb is creating innovate ways to leverage the sharing economy, but at the end of the day, they do not own or even manage the listings on their site. Seems to lean towards distribution vs. hospitality.

BUT…the jury is still out. Definitions are still being written, and Airbnb is still evolving.

As pointed out by Airbnb’s Head of Global Public Policy in the New Yorker article

“It’s a start-up…[t]here are issues we have to address.”

With a $10B valuation, Airbnb has a lot of incentive and capital to start to address these “issues.”

But what are the issues? Airbnb friend or foe, my guess is you could easily get a long list of priorities that Airbnb should be focused on.

However, in the end, Airbnb is struggling with the same issues the hospitality industry, and specifically vacation rental managers, have been struggling with for years.

  • How do we create the best customer (guest or homeowner) experience possible?

The Tnooz article mentions that “Airbnb is not only attempting to position itself as a hospitality company, but it is investing in hospitality in numerous ways,” and the article continues by pointing out that “[v]acation rental management companies have been moving in this direction for years, investing in more hotel-like features such as front desk services, keyless entry and on-property amenities.”

Great changes are on the horizon as the vacation rental industry and Airbnb (are they separate?) continue to evolve and mature, however, the core of the business will always be the customer experience.

There are a lot of nuances to this improved “customer experience” conundrum, but I’ll focus on a what I believe is the most strategic opportunity AND an absolute necessity:

Vacation Rental (& Airbnb) Smart Home Control

Energy Management

In early September, Airbnb offered further validation to the smart home industry, and more specifically, to vacation rental smart home control:

Take a peek at the below links to my previous posts to learn why I don’t believe Nest (or any other WiFi smart home system) is a viable option for vacation rental energy management, but let’s not focus on the cellular vs. WiFi differences at this point.

Let’s stay focused on the fact that a hospitality/distribution company valued at $10B with an estimated 400,000 stays per night is pushing for smart home control.

Today. Not tomorrow or in a year from now. Right now…actually last month. :)

Smart home control, especially for vacation rental management, is not a passing fad. It’s here to stay. In fact, the train has already left the station and is picking up speed at a lightning pace.

  • Save energy
  • Save money
  • Reduce wear and tear
  • Offer control and comfort

Everyone wins (assuming the WiFi is up ;)). Bravo Airbnb.

Safety & Security: Real-time Access Control

To extend this smart home discussion beyond energy, let’s turn towards an area where Airbnb, and the large majority of the vacation rental industry, is falling drastically short: Real-time Access Control.

If superior customer experience is truly what the travel industry is after, then safety and security should be the core of the discussion.

The title of the New Yorker article I’ve mentioned a few times:

“The Dumbest Person in Your Building Is Passing Out Keys to Your Front Door!”

A bit derogatory, but point is made: Airbnb and vacation rental managers have a HUGE security issue – a lack of access control.

Managers know this. Airbnb knows this. Employees, vendors, and the graffitti artist in the New Yorker article know this.

Keys cannot be controlled.

Keyless codes are a slight improvement, but unless you can control the codes in real-time (audit, add, delete immediately…across all your properties), then safety and security is compromised – IE that coveted customer experience is compromised!

Guests and homeowners are starting to wake up to the reality that there are uncontrolled keys and codes floating all around and no one knows when they will be used.

This is the antithesis of the best customer experience possible. AND it needs to be addressed immediately.

I’ve stood on my Access Control soapbox a number of times. I’ll spare you a reiteration of past analysis, but please take a minute to peruse the below links to posts discussing vacation rental security (or lack there of).

Hats off to Airbnb for pushing the vacation rental industry closer to the new standard of smart home control. I may not agree with the choice of technology :), but I certainly agree with your motivation.

 

Related Links

Nest and the Vacation Rental Smart Home

  1. Nest Thermostats for ALL Vacation Rental Homes? {An Unsolicited Editorial to an Unsolicited Product Endorsement}
  2. Google Acquires Nest “Smart” Thermostat: A Perfect Opportunity for Vacation Rental Managers?

Vacation Rental Security 

  1. Mechanical Keys: An Unnecessary Liability [White Paper]
  2. There’s a HUGE Need for Vacation Rental Security
  3. Breaking Bad: A Look at a Vacation Rental Security Loophole
  4. Floating Keys STINK, But they WERE a Necessary Evil
  5. Vacation Rental Insurance: Where Does Coverage End & Liability Begin?
  6. Where are Your Keys?! {Take Control with Smart Home Automation}
  7. Vacation Rental Security & the Art of War: Why Its Time to Make Your Homes Safe & Secure

Vacation Rental Smart Home Control: The Most Strategic Operations Decision You WILL Make

Cellular Smart Home ControlSmart home control is revolutionizing vacation rental management.

However, this is an organic revolution that is growing in such a way that you may overlook it on an everyday basis.

You see the need everyday…

You get the picture. :)

That’s just a normal day on the job for vacation rental managers.

But many VRM’s are leveraging smart home technology to create a new normal. A more efficient normal. A more profitable normal. A normal that has a much higher client satisfaction.

Blinded by the everyday tasks, smart home control is growing all around you.

Big brands (Apple, Google, etc.) are joining the smart home arms race, and the mainstream media is trumpeting the benefits to all of your guests and homeowners.

The lack of security in the VR industry will not be tolerated much longer, and your homeowners are already implementing smart home technology to save energy and improve security.

Unfortunately, as your homeowners get out in front of you and adopt smart home technology, this is creating inefficiencies and headaches for you rather than the great improvements you can expect if you take control.

As we hit the fall (the sweet spot for planning), it is the perfect time to remove the everyday blinders and prioritize projects based on the biggest impact on your business and your everyday operations.

What will make the largest impact on your operations?

  • New property management software
  • Updated marketing program
  • Contract addendums
  • In-house vs. outsource laundry
  • New hires/staff reallocation
  • SMART HOME CONTROL

Hands down, the clear winner is smart home control. No other project will have such a large impact on every facet of your business.

Leveraging the power of smart home technology, VRMs are improving..

  • Operations
  • Experience
  • Security
  • Energy/Cost Savings

The vacation rental industry is growing and maturing at a lightning pace, and as we grow, we are faced with challenges, but more importantly, great opportunities.

Vacation rental smart home control is one of the great(est) opportunities available to catapult VRMs into a new era of management. A new era of efficiency. A new era of client satisfaction. A new (and much needed) standard of care.

You may not realize it YET, but you are making a smart home choice. Either you adopt smart home technology to improve your business. OR your lack of choice becomes a choice.

In the end, the benefits of vacation rental smart home control are undeniable. The revolution is underway. The new standard is being created all around you.

Related Posts:
  1. Vacation Rental Insurance: Where Does Coverage End & Liability Begin?
  2. Your Guests & Homeowners Want it Too!
  3. Mechanical Keys: An Unnecessary Vacation Rental Liability [White Paper]
  4. Control ALL of Your Homes from ONE Dashboard
  5. Your Vacation Homes are Targets: The New Standard of Care & Security for Vacation Rental Management
  6. Milestones: Is Bluewater Vacation Rentals the Largest Smart Home Installation in the World?!
  7. [Case Study] Energy/Money Savings with Vacation Rental Smart Energy Management

 

Smart Home Control Over-Hyped? No Way! [And the Biggest of the Big Brands Agree.]

Awesome movie!

Awesome movie!

Is the Internet of Things the most over-hyped technology right now?!

“Inconceivable!”

I’ll elaborate on my short answer. But first, let’s build a bit of a background…

I recently came across an article that originated on The Guardian and was shared by Tnooz (“News and analysis about travel technology”). The article makes the claim that the Internet of Things is waaay over-hpyped, and Tnooz’ stance (albeit vague) seems to be that the article has a point – especially in travel.

I’ve touched on media coverage of the smart home a few times (including discussion of Apple vs. Google) I admit, I’m on the technology side, and could be a bit biased :), but the media coverage always seems pretty neutral and perhaps a bit towards the negative. For every “it’s going to save the world” claim (usually made by technology companies :)), there seems to be at least one detractor that points out the current limitations (or perceived limitations) in a similar fashion to this article…lack of standardization, changing technology, security risks, etc.

A pragmatic perspective is great. A realistic view is a necessity and often bets on the right horse.

VHS is dead and there are plenty of .com causalities to demonstrate the nay-sayers have plenty of opportunities in the spotlight.

But there are also giant leaps forward that are unexpected or unrecognized until they are already in the rear view mirror.

The Internet of Things may just speed right past some analysts.

In my recent post discussing Apple’s jump into the smart home market, I mentioned that the at-home use of the Internet of Things is still a bit of a grey area. Clearly it’s gaining huge momentum, but there is time and effort needed to understand and maintain the system.

Is the investment (time and money) worth the return?

Personally, I use my smart home system everyday – no keys, control HVAC, turn lights on and off and monitor through my image sensor…all from my smart phone (also considered over-hyped at one point, mind you!). I would have a hard time turning back to my pre-smart home life.

But I get that we may not have passed the mainstream tipping point yet. Perhaps the article has a point?

If the argument is that the Internet of Things is not mainstream yet, ok, I can agree. But the article goes beyond that. It puts…

the technology at five to 10 years from actual productivity.

Smart is More than Just a Home. The SMART Business is Taking Shape

Smart home technology is having an amazing impact on businesses. Now.

As noted in a smart home article in Forbes, there are “specific reasons to add automation.” Businesses handle these specific reasons every day – tracking employees, managing energy, monitoring systems, streamlining processes, cutting costs.

Smart home technology is super cool at your house. But do you need it? Probably not – not today anyway.

But business? Yeah, businesses NEED smart home technology to provide adequate security, differentiate from the competition, cut costs, and improve operations.

PointCentral smart control solutions is helping to improve business operations across the country.

Today. Not some far off future waiting to be developed. Now. As I bang on this keyboard.

A quick example: We just wrapped up the summer and sent the kids back to school. Over the past three months, a huge amount of travelers packed up their family trucksters and headed to a vacation rental home to enjoy a summer vacation. Smart home technology helped improve the vacation rental experience and boost management efficiencies for a large chunk of the vacationing public.

PointCentral is helping vacation rental managers across the country manage a wide variety of homes across vast distances – all through the magic of smart home technology.

A “specific need” to automate being used to it’s full potential!

Productivity fulfilled.

Today. Not in 5-10 years.

The Biggest of the Big Brands Agree

I’ve discussed Apple and Google…

I’ve also mentioned Disney’s HUGE investment in smart technology. And a week ago I got to experience it…

Disney Magic Band

A vacation rental conference at Disney, and I wore the “Magic Band” to maneuver around Mickey’s smart home.

That photo is the “Magic Band” and the packaging for every guest. Access your room, gates, park attractions, spend money, etc.

Clearly Disney believes smart technology is here to stay…and productive.

Smart Home Control – for Business!

PointCentral is focused on bringing the amazing residential smart home technology to commercial businesses. And the impact is BIG.

The smart home offers an amazing impact on business operations when you take the residential benefits and multiply it by 2, 200, or 2000+ properties…all controlled from one dashboard.

Home automation on an “enterprise” level is pretty amazing. :)

I’ve discussed the great benefits of smart home control for businesses in a variety of previous posts. Rather than rehashing the ideas here, I’ll cut it short and list related posts below.

Conclusion

In short, the smart home/internet of things is not over-hyped. It will meet and exceed expectations…perhaps it already has.

Productivity is already being realized. Leveraging the power of smart home technology, businesses are improving..

  • Operations
  • Experience
  • Security
  • Energy/Cost Savings

One final note to keep your interest peaked. How is PointCentral able to focus on “enterprise” smart home technology while everyone else is onlyfocused on your primary residence?

When will the mass media realize the benefit of smart home technology to businesses?! Major publications are missing the forest through the trees.

Related Posts:
  1. A New Way to Do Business: Commercial Property Automation
  2. PointCentral is Uniquely Positioned to Provide Commercial Property Automation
  3. Home Automation Can Save Your BUSINESS Time & Money
  4. Use Technology Hacks to Improve Your Company’s Efficiency
  5. [Case Study] Smart Control = Smart Business: Reduce Costs, Increase Security & Improve Business Intelligence 
  6. WiFi vs. Cellular = Home Automation vs. Property Automation
Vacation Rental Posts:
  1. Vacation Rental Insurance: Where Does Coverage End & Liability Begin?
  2. Your Guests & Homeowners Want it Too!
  3. Mechanical Keys: An Unnecessary Vacation Rental Liability [White Paper]
  4. Control ALL of Your Homes from ONE Dashboard
  5. Your Vacation Homes are Targets: The New Standard of Care & Security for Vacation Rental Management
  6. Milestones: Is Bluewater Vacation Rentals the Largest Smart Home Installation in the World?!
  7. [Case Study] Energy/Money Savings with Vacation Rental Smart Energy Management

Vacation Rental Smart Home Control Testimonial: Winter Park Lodging Company

Winter Park Lodging LogoI’ve mentioned Winter Park Lodging Company a couple times:

  1. Turn-Key Installation in 3 Days
  2. Host of Smart Home Control Seminar

Winter Park Lodging Company

To offer a quick recap, Winter Park Lodging was in a jam last November because a WiFi smart home system they tried to install wasn’t living up to expectations, and their insanely busy Thanksgiving rush was bearing down on them.

PointCentral and Winter Park connected at the National VRMA show, and we were able to have them fully installed across 70 properties in 3 days. 3 days!

It was a great experience, and we continue to grow a strong partnership with Sarah Bradford (VRM owner) and her team…including Smart Home Seminars. :)

As a result, we asked Sarah to join us on our GoPro testimonial journey, and she gladly accepted. Muchas gracias Sarah!

GoPro Testimonials!

We understand the smart home market may seem confusing and a bit complicated. However, as complicated as implementing smart home control may seem at first, it is a very user-friendly process.

But I’m the “sales guy;” I get paid to say that. :)

Rather than taking my word for it, we created a bit of an experiment with a few of our clients.

We purchased a GoPro (as a gift, of course :) ), and sent it to a few clients with a list of questions. In return, we asked that they share their honest opinion of the PointCentral system, the implementation and the benefits they are seeing.

Our goal was to demonstrate that PointCentral is easy AND effective.

Here’s what Sarah Bradford from Winter Park Lodging Company had to say…